Frequently Asked Questions

Everything you need to know about your luxury hair journey.

What is the quality of Ashimary Hair products?

We specialize in 100% virgin human hair. Our products are ethically sourced, tangle-free, and can be dyed, bleached, or styled with heat just like your natural hair.

How long does shipping take?

Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-10 business days depending on your location.

Can I return or exchange my order?

Yes, we offer a 30-day return policy. Items must be in their original, unused condition with lace uncut and packaging intact to qualify for a full refund or exchange.

How do I maintain my human hair wig?

We recommend using sulfate-free shampoos and deep conditioners. Avoid excessive heat and use a wide-tooth comb to prevent shedding, ensuring your hair stays silky and lasts for over a year.

Which payment methods do you accept?

We accept all major credit cards, PayPal, and flexible 'Buy Now, Pay Later' options like Klarna and Afterpay to make your shopping experience more convenient.

How can I track my package?

Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.