Returns & Exchanges

At Ashimary Hair, we strive for complete satisfaction with every purchase; however, if you are not entirely happy with your order, we offer a 30-day return policy for items in their original, unaltered condition. Please ensure all lace remains uncut and the hair has not been chemically treated to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email within 30 days of receiving your package to provide your order number and the reason for your return.

• 2.
  Receive Authorization

  Once your request is reviewed, our team will provide you with a Return Merchandise Authorization (RMA) number and the designated return shipping address.

• 3.
  Pack and Ship

  Securely package the items in their original packaging, ensuring all tags and gifts are included, and ship the parcel using a trackable carrier service.

• 4.
  Inspection and Refund

  After our quality control team inspects the returned items to confirm they are in original condition, your refund will be processed to your original payment method within 5-7 business days.